홈 > Support > Service Regulations
Services are divided between a charge and non-charge service.
- In the case that there is an occurrence of fault of the device functions within the duration of 1 year since its purchase. - In the case that there is a fault of the device within the duration of 1 year since its purchase.
- In the case that there is an occurrence of fault subsequent to the 1 year warranty period - In the case that there is a fault in the functions or device due to the consumer’s fault. - In the case that an external engineer not dispensed from this company tried to fix the functions of the product. - In the caused by fault due to the power problem - A fault caused by faulty network connections - In the case that the life of the device has terminated - In the case of a natural disaster (fire, earthquake, tsunami, thunder strike etc.)
Service fees are comprised of travel, skills and apparatus fees and are explained as following: - Travel fee: charged when the company personnel directly visits the residence of the customer, calculated on the respective distance for travel - Apparatus fee: charged when replacing faulty, misused or lost equipment - Skills fee: the fee that is incurred to cover specialised skills used to solve technical problems, calculated on the basis of the difficulty of repair.
- Refer to "SUPPORT > Service Request" - A/S Counseling staff : leedoch@hdtel.co.kr